Use case
Customer Support.
Support agents that catch frustration before the ticket escalates — or the customer churns.
Without Humalike
Support AI parses the message and misses the customer.
It returns the knowledge-base article. It treats “cancel my subscription” the same as “quick question.”
With Humalike
An agent that catches the signal.
Reads frustration before the customer types it out. Remembers prior interactions. Knows when to escalate.
What it needs to work
The behaviors this use case actually requires.
An LLM alone gets you part of the way. The rest is behavioral — and that's the layer that decides whether the product feels human or wrong.
Default LLM
Humalike
Return the right knowledge-base article
Return the right knowledge-base article
Default LLM
Humalike
Catch frustration before it escalates
Catch frustration before it escalates
Default LLM
Humalike
Read typing-and-deleting as confusion or anger
Read typing-and-deleting as confusion or anger
Default LLM
Humalike
Remember the customer's prior history
Remember the customer's prior history
Default LLM
Humalike
Know when to escalate to a human
Know when to escalate to a human
Default LLM
Humalike